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Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.

Information on how to reassign the person, or group responsible for working on a ticket task from one to another.

An introduction for individuals who create, edits, or other wise manages Assets/CIs within in the University of Alaska (UA) Enterprise Service Management (ESM) system.

Information on how to manually create a computer asset record within the Enterprise Service Management (ESM) system.

A guide for how individuals can record time worked on a ticket.

Step by step instructions on how to access the Admin interface (aka TDAdmin) of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application.

Information about tracking time, and expenses on Enterprise Service Management (ESM) tickets, tasks, or projects.

These instructions below will help you navigate university services available to you.